Shipping Policy

Joy Filled Gifts

At Joy Filled Gifts, every order is special. Many of our products are personalized and made just for you, so please allow time for your gift to be carefully prepared before shipping.

Order Processing & Production

Our personalized products are made to order.

Most orders are prepared for shipment within 2–5 business days. Production times may vary depending on the product and order requirements.

Production time is separate from shipping time. Your estimated delivery time begins once your order has shipped.

Estimated Shipping Times

Once your order has been produced and shipped, the following estimated delivery times generally apply:

DestinationEstimated Shipping TimeUnited States2–5 business daysCanada3–10 business days

These are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on the shipping destination, carrier operations, customs processing, and other circumstances outside our control.

Shipping Costs

Shipping charges are calculated and displayed during checkout. Costs may vary depending on your delivery address, the products ordered, and the available shipping options.

Additional shipping charges may apply to certain remote or difficult-to-access destinations.

Expedited Shipping

Expedited shipping may be available for eligible products and destinations.

When offered, expedited shipping reduces transit time after production is complete. It does not eliminate the time required to create your personalized order.

Available shipping options will be displayed at checkout.

Tracking Your Order

Once your order has shipped, tracking information will be provided when available so you can follow its delivery progress.

Tracking updates depend on the shipping carrier and may take time to appear.

Shipping Delays

While every effort is made to prepare and deliver orders promptly, shipping timelines are estimates and cannot be guaranteed.

Delivery may be affected by carrier delays, customs processing, incorrect shipping information, or other unexpected circumstances.

We recommend ordering early when purchasing gifts for birthdays, anniversaries, holidays, or other important occasions.

Shipping Address Accuracy

Please carefully review your shipping information before completing your purchase.

Your recipient's name, street address, apartment or unit number (if applicable), city, postal or ZIP code, and contact information must be accurate.

Incorrect or incomplete information may result in delays or failed delivery.

Once an order has been submitted for production, changes to the shipping address may not be possible.

Lost or Missing Packages

If your package appears to be lost in transit, please contact us so we can review the tracking information and available resolution options.

Claims for packages confirmed lost in transit must be submitted within 30 days of the estimated delivery date and are subject to review.

If tracking shows that a package was delivered but you cannot locate it, please check with the shipping carrier.

Customs & Import Fees

For shipments crossing international borders, customs duties, import taxes, or other fees may apply.

Any fees assessed by customs authorities are the responsibility of the recipient.

Questions About Your Order?

We're happy to help with questions about your shipment, tracking information, or delivery concerns.

Please contact Joy Filled Gifts through our website and include your order number so we can assist you.