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Shipping policy
Last updated: October 22, 2026
You’ve chosen a gift with someone special in mind. Here’s what to expect while we prepare it and send it on its way.
Where We Ship
Joy Filled Gifts currently ships to the United States, Canada, and United Kingdom.
Availability and shipping methods may vary by product and delivery address. Available options and charges are shown at checkout before you place your order.
Production Time
Our gifts are made to order. Most orders require 2–5 business days for production, unless the product page gives a different timeframe.
Production includes preparing and personalizing your gift before shipment. Please provide all required names, dates, photos, and other details when ordering. Missing information or clarification may delay production.
If a product has a separate production estimate, the timeframe shown on its product page applies to that item.
Business days are Monday through Friday, excluding applicable public holidays.
Estimated Shipping Times
Shipping time starts when the carrier receives your package. It is additional to production time.
| Destination and service | Estimated shipping time after carrier handoff |
|---|---|
| United States — standard | 2–5 business days |
| United States — priority, where available and selected at checkout | 1–2 business days |
| Canada — most products | Approximately 7 business days |
| United Kingdom — standard, where available | 3–10 business days |
These estimates exclude custom coins and any products with different shipping information stated on their product pages. Delivery times may vary by destination and available service.
Priority shipping speeds up delivery after shipment; it does not shorten production time.
For example, a gift requiring 2–5 business days of production followed by 2–5 business days of standard U.S. shipping would have an estimated total timeframe of 4–10 business days.
Custom Coins
Custom coins have separate production and delivery timelines and are not covered by the estimates above. Please check the individual coin’s product page before ordering, especially for a time-sensitive gift.
Shipping Charges and Separate Packages
Shipping charges are displayed at checkout. Please review the total before completing your purchase.
Orders containing multiple items may ship separately and arrive on different days. We will not charge additional shipping solely because we choose to split your order into separate packages.
Tracking Your Order
We’ll email your tracking information when your order ships. Please check your spam or junk folder if you cannot find the email.
A tracking status of “label created” means shipment information has been prepared; it does not necessarily mean the carrier has received the package.
If tracking is unclear or you cannot find your shipping confirmation, contact us with your order number.
Gifts Needed by a Specific Date
Please allow time for both production and shipping, plus extra time during busy holidays.
Delivery dates are estimates unless we expressly agree to a guaranteed date. Adding a requested arrival date to your order notes does not create a delivery guarantee or speed up production.
If you need a gift for a particular occasion, contact us before ordering so we can help you assess the available timing.
Production or Delivery Delays
Busy production periods, weather, carrier disruptions, holidays, and customs processing can affect timelines.
If we learn that we cannot ship within the timeframe provided for your order, we’ll contact you promptly, before that timeframe expires where required. We’ll explain the revised estimate, if available, and any applicable options to accept the delay or cancel for a refund.
Where consent to a delay is required, we will obtain it or cancel and refund the order as required by applicable law.
For packages delayed after carrier handoff, contact us for help checking their status.
Address Errors and Order Changes
Please check the recipient’s name, street address, apartment or unit number, and postal or ZIP code before ordering.
If you notice an error, email support@joyfilledgifts.com immediately with your order number and the correct information.
We’ll check whether a change is still possible. Production may begin shortly after purchase, so changes cannot be guaranteed. A request does not pause production or shipment, and a change is confirmed only when we accept it.
Packages Returned to Sender
If your package is returned, contact us so we can review the reason and explain the next steps.
A reasonable reshipping charge may apply if the return resulted from an incorrect address supplied with the order or an uncollected parcel, where permitted by law. We’ll explain any charge before you agree to reshipment.
If the problem resulted from our error, you will not be charged the reasonable costs of correcting it. Refund eligibility depends on the circumstances, our Refund Policy, and applicable consumer rights.
Customs and Import Charges
Some products may ship from outside the destination country. Customs processing may affect delivery times, and import duties, taxes, or carrier fees may apply.
Charges collected by us at checkout will be identified there. If additional charges may be payable separately by you or your recipient, we will disclose that possibility before purchase. Where exact amounts cannot reasonably be calculated, we will explain the types of charges that may apply.
Contact us if you receive an unexpected payment request relating to your shipment.
Missing, Damaged, or Incorrect Orders
If your package is delayed, missing, marked delivered but not received, or arrives damaged or incorrect, email support@joyfilledgifts.com with your order number and a description of the issue.
For a package marked delivered, first check the delivery address, nearby safe locations, and whether someone in your household or building accepted it. We’ll help investigate; a delivered tracking scan does not automatically resolve a missing-package claim.
For damaged, defective, incorrect, or incomplete orders, please contact us preferably within 14 days of delivery. Include photos of the item and packaging where available. Keep the packaging during our review if possible, but its absence does not automatically prevent assistance.
We’ll review the circumstances and arrange an appropriate resolution, including a correction, replacement, or refund where applicable. If the problem is our responsibility, you will not be charged the reasonable costs of putting it right.
The 14-day reporting request does not limit rights relating to hidden defects or other applicable protections. Please see our Refund Policy and contact us before returning an item.
Your Consumer Rights
Nothing in this policy limits consumer rights that cannot legally be excluded, including rights relating to personalized products, delivery, cancellation, refunds, or defects.
Optional shipping protection does not replace or limit those rights.
Contact Us
For shipping questions or help with an order, email support@joyfilledgifts.com or visit our Contact Us page.
Please include your order number when asking about an existing order.