Refund policy

Every Joy Filled Gifts item is made to order. Please review all personalization, sizes, colours, and options before placing your order.

If your item arrives damaged, defective, incorrect, or with an error caused by us, email Support@joyfilledgifts.com within 14 days of delivery. Include your order number, a description of the problem, and photos if available. We will review the issue and arrange a replacement, correction, or refund as appropriate. If a return is needed, we will provide instructions.

Correctly made items are final sale. We do not accept returns or provide refunds for change of mind, an incorrect size or option selected at checkout, or personalization details submitted incorrectly. If you notice a mistake in the details you supplied, contact us as soon as possible. If the item has already been made correctly according to your order, we may be able to offer a discounted reprint or replacement.

Please contact us before sending any item back. This policy does not limit any rights you have under applicable law.