Production & Shipping Times
Our Production Time
All orders are made to order and are typically ready to ship within 2–5 business days.
All Orders Placed in the USA
Once production is complete, most orders are shipped using 2-day expedited shipping anywhere within the United States.
All Orders Placed in Canada
Once production is complete, most orders arrive within approximately 7 business days.
Will I receive tracking?
Yes. Once your order ships, tracking information will be sent to the email address used when placing your order.
Can you guarantee delivery by a specific date?
Delivery estimates are provided as a guide and exact arrival dates cannot be guaranteed. Production times, carrier delays, weather, holidays, and customs processing may affect delivery.
Could my order arrive in more than one package?
Yes. If your order includes multiple items, they may occasionally be produced or shipped separately and arrive in more than one package.
Ordering for a special occasion?
We recommend ordering as early as possible for birthdays, anniversaries, holidays, and other important dates, especially for orders shipping to Canada.
Care
Help Your Mat Stay Looking Fresh
Shake or lightly sweep the mat regularly to remove loose dirt and debris.
For deeper cleaning, gently spot clean using mild soap and water.
Avoid bleach, harsh chemicals, and abrasive scrubbing.
Allow the mat to air dry completely before placing it back in use.
For the longest life and best appearance, use in a sheltered or covered entryway when possible.
FAQ
Is the personalization printed or attached?
Names and artwork are professionally printed onto the mat rather than added as removable lettering.
Can people actually walk on it?
Yes. It is designed as a functional welcome mat as well as a personalized home accent.
Is the design raised or engraved?
No. The artwork is printed onto the mat.
Can family names and other wording be personalized?
Yes. Designs may include family names, surnames, dates, greetings, or other custom text.
Is this suitable for a front entrance?
Yes. It works especially well in a sheltered or covered entryway.
Is it just decorative?
No. Although personalized designs make it decorative, it remains a functional entry mat.
Does personalization make the surface feel different?
No. The artwork is incorporated into the printed surface rather than added as raised pieces.
Our Guarantee
Every Joy Filled Gifts item is made to order, and many are personalized especially for you. We take great care with every order and want you to feel confident in your purchase.
If your item arrives damaged, defective, incorrect, or there is a problem caused by us, please contact us. We will review the issue and make it right with a replacement, correction, or other appropriate solution.
Because personalized items are created specifically for you, they cannot be returned or refunded for changes of mind, ordering the wrong size or option, or personalization details entered incorrectly at checkout.
If you notice that you submitted incorrect personalization or selected the wrong option, please reach out to us. While we cannot replace personalized items at no charge when the original order was produced correctly, we’re happy to offer a discounted reprint or replacement rate to help make correcting the order more affordable.
Please carefully review all names, dates, spelling, photos, sizes, options, and other personalization before submitting your order. Your item will be created using the information you provide.
Quality matters deeply to us, and we put great care into every gift we create. We will do everything we can to make sure your order arrives exactly as it should. If there is ever an issue with the quality, production, or accuracy of your item that is caused by us, we will make it right 100% of the time. If the item was produced correctly according to the information submitted with your order, it is considered a final sale.