Choosing a gift should feel exciting—not leave you guessing about the details. Here you’ll find answers about personalization, ordering, delivery, and what to do when something needs our attention.

Personalizing Your Gift

How do I personalize a product?

Choose your preferred product options, then complete the personalization fields shown on the product page. Depending on the gift, you may be able to add names, dates, a photograph, an engraved message, or your own wording.

Before checking out, review every detail carefully, including spelling, capitalization, dates, sizes, and the order of names. We create your gift using the information you provide.

Does personalization cost extra?

Personalization offered on the product page is included in the product price. Optional paid upgrades, such as a Luxury Box where available, are shown separately before checkout.

For design changes outside the listed options, please contact us before ordering so we can confirm what is possible.

Can I change the message or request a different design?

We’re happy to hear your ideas. Some products offer simple name personalization, while others allow more extensive changes to the wording, background, or design.

For our custom-message-card products, you can provide a complete message or share a few thoughts for us to help shape into something meaningful. For changes outside a product’s listed options, please contact us before ordering so we can confirm what is possible.

Will I receive a preview before my gift is made?

A preview is included when the product description says so or when we have separately agreed to provide one. Not every personalized order includes a proof before production.

When approval is required, please check the entire design carefully and reply promptly. Time spent waiting for your approval can affect when your order is ready to ship.

What kind of photo should I upload?

Choose a clear, well-lit photo, preferably the original image rather than a screenshot. Keep important faces and details away from the edges, since some cropping or resizing may be needed to fit the product.

Please use photographs you own or have permission to reproduce. Unsure whether your photo will work? Contact us before ordering.

Does a personalized message card mean the jewelry is engraved?

Not necessarily. Some gifts include personalization on the message card, some offer engraving on the jewelry, and some include both.

The product description and personalization fields explain exactly what can be customized. Please check those details before placing your order.

Will my gift look exactly like the product photo?

Product photos show the design, available options, and example personalization. Your order will reflect the details and options you select.

Small differences in color or appearance can occur because of screens, lighting, materials, printing, or engraving. However, your gift should still match its description and your accepted personalization. Please contact us if it does not.

Giving and Packaging

Can I send a gift directly to the recipient?

Yes. Enter the recipient’s name and delivery address as the shipping details at checkout. Double-check the full address, including any apartment or unit number.

Use your own email address for the order so you can receive confirmation, tracking, and any questions about personalization.

Does my gift come in a gift box?

Packaging depends on the product. Our necklace gifts include a presentation box, and selected jewelry products offer a Luxury Box upgrade with built-in LED lighting for an extra-special reveal.

Check the product description and choose your preferred packaging before adding the item to your cart. Optional upgrades are included only when selected with your order.    Pasted markdown

Can I include a separate gift note?

Please contact us before ordering to check whether a separate gift note is available for the product you are considering. A personalized message card that forms part of a product is different from a separate note included with the package.

Can you help me choose a gift?

Absolutely. Tell us who you’re shopping for, the occasion, and a little about what you would like the gift to express. You can also send us a product you’re considering or an idea you would like to explore.

Contact us through our Contact Us page or email support@joyfilledgifts.com.

Ordering and Changes

Can I change or cancel an order?

Please email support@joyfilledgifts.com as soon as possible with your order number and the change or cancellation you are requesting.

Production may begin shortly after checkout, so changes and cancellations are not guaranteed once personalization, production, or fulfillment has started. Sending a request does not automatically pause your order; we will confirm what is still possible. This does not affect cancellation rights provided by applicable law.

What happens if I make a spelling mistake or choose the wrong option?

Contact us immediately so we can check whether a correction is still possible.

If your item has already been made correctly using the information you submitted, a free remake is generally not available. However, we may be able to offer a discounted reprint or replacement to make correcting the mistake more affordable.

If we made the mistake, we’ll work with you to put it right at no additional cost, in line with our Refund Policy.

What currency will I be charged in?

Your payment currency is shown at checkout. Please check the currency code before completing your purchase.

Your bank or payment provider may apply currency-conversion fees where applicable.

Production and Delivery

How long does it take to make my order?

Most gifts are typically ready to ship within 2–5 business days. Please check the product description for any different timelines that apply to your item, including custom coins.

Production time is separate from shipping time. Please also allow for any required design discussion or proof approval.

See our Shipping Policy for more information about production and delivery.

Do you ship to the United States and Canada?

Yes. We ship to both the United States and Canada. For most products, the following estimates apply after your order has shipped and do not include production time:

United States: Most orders are sent using a 2-day expedited shipping service.

Canada: Most orders arrive within approximately 7 business days after shipping.

Custom coins have separate delivery timelines and are not covered by these standard estimates. Please check the specific product information or contact us before ordering a coin for a time-sensitive occasion.    Pasted markdown

See our Shipping Policy for full delivery information.

How much does shipping cost?

Your shipping charges are shown at checkout before you complete your purchase. Review the final total after entering your delivery address and selecting any available shipping options.

Will there be any additional duties or import charges?

Please review our Shipping Policy and any information shown at checkout about duties, import taxes, or carrier fees. For questions about whether additional charges may apply to your order, contact us before purchasing.

Can you guarantee delivery before a birthday, holiday, or special occasion?

Delivery estimates are not guaranteed arrival dates unless we have expressly agreed otherwise. Please leave enough time for both production and shipping when ordering for an important date.

Expedited shipping does not shorten production time. Contact us before ordering when timing is especially important so we can discuss the available information for your gift.

What happens if my order is delayed before it ships?

If we cannot ship your order within the stated timeframe, we will contact you with an update and, when available, a revised shipping date.

Where required by applicable law, we will give you the choice to agree to the delay or cancel the affected unshipped items for a prompt refund. Our final-sale terms do not remove these rights. Federal Trade Commission

Will I receive tracking information?

Yes. Once your order ships, tracking information will be sent to the email address used at checkout.

Check your spam or promotions folder if you cannot find the shipping email, and contact us if you need help locating it.

Why did only part of my order arrive?

Items in the same order may be produced or shipped separately, so your gifts may arrive in more than one package.

Check your shipping notifications for additional tracking information. Contact us if an item appears to be missing or you are unsure whether another package is still on its way.

What should I do if I entered the wrong shipping address?

Email us immediately with your order number and the correct address. We will check whether the details can still be updated, but changes are not guaranteed once fulfillment has started.

If an address error means a package needs to be shipped again, an additional delivery charge may apply. We will explain any proposed charge before arranging reshipment.

What should I do if my package is delayed or marked delivered but missing?

Check the tracking information, confirm the delivery address, and look in any usual delivery locations, including a mailroom or reception area.

If you still cannot locate the package—or tracking shows an unexpected delay—contact us with your order number. We will review the shipment and help with the next steps, including a carrier investigation when appropriate. A delivery scan does not automatically mean there is nothing we can do.

See our Shipping Policy for more information about delivery issues.

Returns and Order Problems

Can I return a gift if I change my mind or ordered the wrong size?

Correctly produced personalized and made-to-order items are final sale, unless the product listing states otherwise or applicable law provides a right to return or cancel.

For these items, we do not accept returns or exchanges simply because you changed your mind, selected the wrong size or style, or provided personalization details that were reproduced correctly but contained a mistake.

Please review the description, measurements, options, and personalization carefully before purchasing. For the terms that apply to other products, accessories, and add-ons, please review the product listing and our Refund Policy.

What if my gift arrives damaged, defective, incorrect, or not as described?

Please let us know. Final sale does not mean you have to accept an item that arrives damaged, is defective, is incorrect, or is materially different from what you ordered.

Email support@joyfilledgifts.com, preferably within 14 days of delivery, with your order number, a description of the issue, and clear photos if available. We will review the problem and arrange an appropriate correction, replacement, refund, or other solution.

When the issue is our responsibility, you will not be asked to pay the reasonable costs of putting it right. The reporting window does not remove rights that remain protected by law.    Pasted markdown

See our Refund Policy for the full process.

Should I send an item back?

Please contact us before returning anything. If a return is needed, we will provide instructions and the correct return address.

The address on the original package may not be the appropriate location for your return. Please follow the instructions provided through our support team and Refund Policy.

How will I receive a refund?

Refunds are normally issued to the original payment method. After we process a refund, your bank or payment provider may need additional time before it appears in your account.

Please see our Refund Policy for the full refund process and any applicable timing information.

Product Care and Privacy

How should I care for my gift?

Follow the care instructions on the product page and any instructions included with your order. Different materials and finishes need different care, so instructions for one product may not be suitable for another.

Contact us if you are unsure how to clean, store, or use your gift.

Will you use my personal photos in advertising?

Submitting a photo for a personalized order does not give us permission to publish it in advertising.

We use the photos and wording you submit as needed to design, produce, fulfill, and support your order, including sharing them with service providers involved in those tasks. Advertising use requires separate permission. Please see our Privacy Policy for more information.    Pasted markdown

Still Need a Hand?

Whether you have a personalization idea, a question before ordering, or a concern about a gift you received, please get in touch.

Email support@joyfilledgifts.com or use our Contact Us page. For an existing order, include your order number so we can find the details more easily.