Shipping policy
Last updated: October 4, 2026
You’ve put thought into choosing a gift that means something. Getting it to the right person matters to us, too.
This policy explains how we prepare and ship your order, what to expect along the way, and how to reach us if something needs attention.
Where We Ship
Joy Filled Gifts ships to the United States and Canada.
Availability may vary by product and delivery address. Please review any product-specific restrictions before ordering. The shipping options available for your order will be displayed at checkout.
Shipping estimates are based on where your order is being delivered, not where you are located when placing it.
Production Time
Our gifts are made to order. Most orders are prepared and ready for shipment within 2–5 business days, unless a different timeframe is disclosed for the product before purchase or agreed to for your order.
Production time is separate from shipping time. It covers the preparation of your gift before shipment. Being ready to ship does not necessarily mean the carrier has received your package. Any additional dispatch timeframe applicable to a product will be disclosed before purchase.
Please provide all required names, dates, photographs, and other personalization details when placing your order. Missing information or a need to clarify your instructions may affect when we can begin or complete production. If we need anything further, we’ll contact you using the email address provided with your order.
For the estimates in this policy, business days are Monday through Friday, excluding applicable public holidays.
Estimated Shipping Times
Shipping time begins when your package is handed to the carrier, not when you place your order, when production finishes, or when a shipping label is created.
Delivery destination or productEstimated shipping time after carrier handoffUnited States — eligible products and delivery addresses, excluding custom coinsApproximately 2 business days using expedited shippingCanada — most products, excluding custom coinsApproximately 7 business daysCustom coinsSee the coin’s product page for its separate production and delivery estimates or a clearly stated total order-to-delivery timeframe
These are general estimates. Delivery times may vary by product, destination, and the shipping service available for your order. Please review any item-specific estimates before purchasing.
Two-day shipping does not mean delivery within two days of placing your order. Please allow for production time as well as shipping time. Expedited shipping does not shorten production time.
Custom coins have separate production and delivery timelines and are not eligible for the standard two-day U.S. expedited service. Please review the coin’s product page before ordering, especially for a time-sensitive occasion.
A different timeframe clearly disclosed for a particular product before purchase applies to that item. Any later change to the stated shipping timeframe will be handled as explained under Production and Shipping Delays below.
Shipping Charges
Available shipping methods and their charges are displayed at checkout before you complete your purchase.
Please review the shipping total before submitting your order. Any free-shipping offer or shipping promotion applies only according to the conditions stated with that offer.
The shipping total shown at checkout covers the shipping arrangements for your order. If we later choose to send your order in separate packages, we will not charge you extra solely because we split the shipment.
Separate rules may apply to reshipping after a customer-supplied address error or failure to collect a parcel, as explained below. Potential import charges are addressed under Customs, Duties, and Import Charges.
Tracking Your Order
When your order ships, we’ll email the tracking information to the email address used at checkout. Please check your spam or junk folder if you do not see the message.
Tracking information may become available before the carrier receives your package. A “label created” status does not necessarily mean your order is already in transit.
If you cannot find your shipping confirmation, or the tracking information seems unclear, contact us with your order number. We’ll help you check the status.
Orders containing multiple items may arrive in separate packages and on different days. Please review the shipment details before assuming an item is missing.
Ordering for a Birthday, Holiday, or Special Occasion
We understand that timing can be especially important when you’re giving a gift. Please order early enough to allow for both production and delivery, with additional time around busy holidays.
Unless we expressly agree otherwise, delivery dates are estimates rather than guaranteed arrival dates. Adding a requested delivery date in your order notes does not, by itself, create a delivery guarantee.
Contact us before ordering if you need help assessing whether a particular date is realistic. Ordering close to an occasion does not shorten production or delivery time.
Production and Shipping Delays
Production demands, carrier disruptions, weather, holidays, and customs processing may affect an order’s timeline.
If we learn that we cannot ship within the timeframe provided for your order, we will notify you promptly and, where required, before the original shipping timeframe expires.
We will provide an updated estimated shipment date when available, or explain when we cannot yet provide one. Our notice will explain any required options to accept the delay or cancel for a refund, including how to respond and what happens if you do not respond.
Where your consent to a delay is required, we will obtain it or cancel and provide the refund required by applicable law within the applicable timeframe.
If a package has already been handed to the carrier and is delayed in transit, please contact us for help checking its status. A carrier delay does not remove any cancellation, refund, or other consumer rights that apply to your order.
Shipping Addresses and Order Changes
Please carefully check the recipient’s name and complete delivery address before placing your order, including any apartment or unit number and the correct postal or ZIP code.
If you notice an error, email support@joyfilledgifts.com as soon as possible with your order number and the correct information.
We’ll check whether the change can still be made. Production or shipping arrangements may begin shortly after an order is placed, so changes are not guaranteed.
Sending a request does not automatically pause production or shipment. An address or order change is not confirmed until we tell you that it has been accepted.
Packages Returned to Sender
If a package is returned to sender, please contact us so we can review the reason and explain the available next steps.
If an address error supplied with your order or a failure to collect a parcel results in a need for reshipping, a reasonable additional shipping charge may apply where permitted by law. We will explain any proposed charge before you agree to reshipment.
If the return resulted from an error that is our responsibility, you will not be required to pay the reasonable costs of correcting that error.
A returned parcel does not, by itself, determine whether an order qualifies for a refund. We will review the circumstances alongside our Refund Policy and your applicable consumer rights.
Customs, Duties, and Import Charges
Some orders may be shipped from a country other than the delivery destination. Depending on the shipment, import duties, taxes, or carrier brokerage and handling fees may apply.
Any import duties or taxes collected by us at checkout will be identified there. If additional import charges may instead be payable separately by you or your gift recipient, we will disclose that possibility before purchase.
Where exact amounts cannot reasonably be determined in advance, we will describe the types of additional charges that may apply. Responsibility for those charges remains subject to the information disclosed before purchase and applicable law.
Where import charges have not been prepaid, a carrier or customs authority may request payment before releasing the shipment. Please review the product and checkout information carefully, particularly when shipping directly to someone else.
If you or your recipient receives an unexpected payment request connected with a shipment, contact us so we can help you understand it.
Delayed, Missing, or Undelivered Packages
If your order is taking longer than expected, the tracking shows a delivery problem, or you cannot locate a package marked as delivered, please contact us promptly.
For a package marked as delivered, check the delivery address on your confirmation, any safe delivery locations, and whether someone in your household or building accepted it.
We’ll help investigate and may ask for information needed to work with the carrier. A “delivered” tracking scan does not automatically settle a claim that an order was not properly delivered.
If an order is lost, damaged in transit, or not properly delivered, we will review the circumstances and provide the appropriate resolution, including a replacement or refund where required.
Any optional shipping protection does not replace or limit your statutory consumer rights.
Damaged, Incorrect, or Incomplete Orders
Your gift should arrive as ordered. If an item arrives damaged, defective, incorrect, or with something missing, please email support@joyfilledgifts.com, preferably within 14 days of delivery.
Include your order number, a description of the issue, and photographs of the item and packaging where available. Please keep the packaging while we review the problem, if you still have it. Not having the original packaging does not automatically prevent us from helping.
We’ll work with you on an appropriate correction, replacement, refund, or other resolution. Where the problem is our responsibility, you will not be required to pay the reasonable costs of putting it right.
The 14-day reporting request helps us investigate promptly; it does not remove rights relating to hidden defects or other protections that continue under applicable law.
Please see our Refund Policy for further details, and contact us for instructions before returning an item.
Your Consumer Rights
Nothing in this Shipping Policy limits any delivery, cancellation, refund, warranty, or other consumer right that cannot legally be excluded.
This includes rights relating to personalized and made-to-order products. Describing an item as final sale or a delivery date as an estimate does not remove those rights.
Contact Us
Questions about shipping or an existing order? Please email: