Terms of service
Last updated: October 4, 2026
Welcome to Joy Filled Gifts. These Terms of Service explain the conditions that apply when you shop with us, submit personalization or photographs, communicate with our team, or use our website.
Throughout these Terms, “Joy Filled Gifts,” “we,” “us,” and “our” refer to Joy Filled Gifts, based in Saskatchewan, Canada. “You” and “your” refer to the person using our website or placing an order.
Please read these Terms before purchasing. By submitting an order after having the opportunity to review these Terms, you agree to the terms applicable to that purchase.
1. These Terms and your consumer rights
These Terms apply together with our Refund Policy, Shipping Policy, and any additional purchase conditions clearly disclosed before you place your order. Our Privacy Policy explains how we handle personal information.
Product descriptions, selected options, and specific commitments we agree to in writing also form part of your purchase agreement. A specific agreement about your order takes priority over a general provision in these Terms to the extent they address the same issue.
Nothing in these Terms excludes, restricts, or replaces rights, warranties, protections, or remedies that cannot lawfully be excluded under applicable consumer protection or other laws. Where mandatory law provides greater protection than these Terms or another store policy, that law applies.
This protection applies throughout these Terms, including to final-sale items, personalized products, customer-caused delays, delivery issues, refund requests, and disputes.
2. Eligibility and account information
To place an order, you must be legally able to enter into a binding purchase agreement where you live. Purchases for a minor must be placed by a parent, guardian, or another adult legally authorized to make the purchase.
You agree to provide accurate and current information, including your name, email address, billing information, delivery address, and payment details. When purchasing on behalf of another person or organization, you confirm that you have authority to do so.
Where customer accounts are available, please protect your login credentials and tell us promptly if you become aware of unauthorized access. You must not use another person’s account or payment method without authorization.
3. Product descriptions and available options
Please review the product description, photographs, measurements, materials, sizing information, personalization options, and selected variants before ordering.
Personalization applies only to the features identified in the listing or separately agreed to in writing. For example, a personalized message card does not necessarily mean that the accompanying jewelry is engraved.
Product photographs may show styling accessories, optional upgrades, or example personalization. Only the items and options included in the listing and selected in your order form part of your purchase.
Optional add-ons, accessories, and upgrades are separate from included product features unless the listing states otherwise. Their prices and any applicable conditions will be disclosed before you agree to purchase them.
Screens, lighting, printing methods, engraving processes, and product materials can produce reasonable differences in appearance. These differences do not excuse an incorrect item, a material departure from its description, a manufacturing defect, or personalization that does not match your accepted order.
We may update or discontinue products for future purchases without changing our obligations for orders already accepted.
4. Orders and acceptance
Submitting an order is an offer to purchase the selected products on the terms presented at checkout.
Before completing your purchase, you will have the opportunity to review the purchase information, correct errors, and accept or decline the purchase agreement as required by applicable law. Please review your product selections, personalization, delivery information, and total carefully.
We accept your order when we send a confirmation indicating acceptance or begin producing or fulfilling it, whichever happens first, unless applicable law establishes an earlier point of acceptance. An automated message that only acknowledges receipt of an order is not, by itself, acceptance.
Before accepting an order, we may decline it for a legitimate reason, such as unavailable stock, inability to deliver to the requested destination, unsuccessful payment, reasonably suspected fraud, or unlawful personalization content.
If we cannot fulfill an order, we will contact you and arrange the refund or other resolution required by applicable law. We will not substitute a materially different product, increase an accepted price, or make a material change to your order without your agreement.
We will provide the purchase information and any copy of the purchase agreement required by applicable law in a form you can retain, within the applicable legal timeframe. Please keep your order confirmation and any order-specific communications.
We may request reasonable information to verify an order, but will not ask you to send a complete payment-card number or account password by ordinary email.
5. Prices, payments, and promotions
The currency, product price, selected upgrades, applicable taxes, and shipping charges for your order will be shown before you complete checkout. Please review the final total carefully.
Prices and promotions may change for future orders. A later sale or price reduction does not automatically entitle an earlier purchase to a price adjustment unless the promotion or applicable law provides otherwise.
Discounts are subject to the conditions disclosed with the offer, including any expiry date, product exclusions, minimum purchase, or restrictions on combining offers.
You authorize the payment method you select to be charged for the amount agreed to at checkout. Your payment provider may apply its own currency-conversion charges or other fees under your agreement with that provider.
If we discover a material pricing or listing error, we will contact you before proceeding with a proposed correction. Any cancellation or change to an accepted order will be handled only as permitted by applicable law.
6. Personalization details and included customization
Personalized products are prepared using the information submitted with your order and any changes we subsequently confirm in writing.
The personalization options offered in a product listing are included in the displayed price for the selected product and options. We do not charge a separate customization fee for those included personalization options. Optional products, upgrades, and add-ons may have their own prices.
Please check names, spelling, dates, punctuation, capitalization, message wording, photographs, sizes, and the order in which names or other details should appear. Do not assume that an unusual spelling, date, or wording will be changed automatically.
Examples shown in product photographs are samples unless the listing specifically says otherwise. Complete the required personalization fields with the details you intend us to use.
An order note, special request, or message does not automatically change the product or create a commitment that we can fulfill the request. Please contact us before ordering when you need something outside the options offered.
Included personalization does not automatically include an entirely different design, unlimited revisions, photo restoration, or extensive photo editing. Any additional design work must be described in the listing or separately agreed to. We will not impose an additional charge without disclosing it and obtaining your agreement first.
You are responsible for the accuracy of the information you submit. We remain responsible for our own errors, including producing personalization differently from your accepted instructions.
7. Design previews, proofs, image quality, and missing information
Proofs and previews
A design proof or approval stage is included only when stated in the product listing or separately agreed to in writing. Not every personalized order includes a proof before production.
Where we provide a proof for approval, please review all details carefully. Approval confirms your acceptance of the details shown, but does not excuse manufacturing defects or differences between the approved design and the finished product.
If a proof requires approval, we will explain how approval affects the production schedule. Silence will not be treated as approval unless a separate, lawful arrangement has been expressly agreed to.
Online previews are a guide to the intended design. The finished appearance may vary reasonably because of the product’s dimensions, materials, and production method.
Photographs and image quality
Please provide clear images suitable for the intended product. The resolution, clarity, lighting, and composition of a customer-supplied image affect the finished result.
We may make necessary formatting adjustments, such as resizing or cropping, consistent with the product layout and your instructions. Material design changes outside the agreed customization require your approval.
Photo restoration, extensive editing, and image enhancement are included only when stated in the listing or separately agreed to. We do not guarantee that a blurry or low-resolution image can be improved. These limitations do not excuse a production error or a failure to follow your accepted instructions.
Missing details and delayed responses
If information, a suitable image, or an expressly required approval is missing, we may place production of the affected item on hold while we contact you. Please monitor the email address used for your order, including your spam or junk folder, and respond promptly.
We do not apply one fixed response deadline to every order. We will explain what is needed and communicate any resulting change to expected production or shipping timing.
To the extent permitted by law, we are not responsible for a delay, missed birthday, holiday, or other occasion to the extent it results from your failure to provide required personalization details, usable images, or an agreed approval in time. A customer-caused delay does not, by itself, entitle you to free rush production or upgraded shipping.
This does not excuse delays or errors on our part, automatically override an express delivery commitment, or remove rights provided by applicable law.
Failure to respond is not automatic approval, consent to an indefinite delay, or forfeiture of your payment. If we cannot complete the order, we will contact you about cancellation or another available resolution and provide any refund required by law.
8. Customer photographs, messages, and other submitted content
You retain ownership of photographs, text, artwork, and other content that you own and submit to us.
By submitting content for a proposed or existing order, you give us limited, non-exclusive permission to use, reproduce, format, and share that content as reasonably necessary to design, produce, fulfill, and support that order. This includes providing it to service providers who need it to perform those tasks.
This permission does not give us ownership of your content. It does not authorize us to sell your private photographs, use them on unrelated products, or publish them in advertising without separate permission.
You confirm that you own the submitted content or have the permissions necessary for its intended use, including any required copyright, privacy, or likeness permissions. Where content concerns a child, you must have the appropriate parental, guardian, or other lawful authority.
You must not submit unlawful content, material that infringes another person’s rights, or content that includes threats, exploitation, or non-consensual intimate imagery.
We may decline content that we reasonably believe is unlawful or infringes another person’s rights. Where this affects an order, we will contact you about an alternative or the appropriate cancellation and refund.
Personal information and order files are handled according to our Privacy Policy and applicable law.
9. Changes and cancellations
Please contact support@joyfilledgifts.com as soon as possible if you notice an error or need to request a change or cancellation. Include your order number and explain the requested change.
Production may begin shortly after an order is placed. We cannot guarantee that a voluntary change or cancellation will be possible once production, personalization, or fulfillment has started.
Sending a request does not necessarily stop production. We will confirm whether a discretionary change or cancellation can be accommodated. This confirmation process does not apply to a cancellation that takes effect as a matter of law.
If a requested change involves an additional cost, such as changing the product, adding an upgrade, or remaking an item already produced, we will explain the cost and obtain your agreement before charging it.
Where an item has already been made correctly using customer-provided information, we may be able to offer a discounted reprint or replacement rather than a free remake.
The made-to-order nature of an item does not remove any cancellation or refund right provided by applicable law, including rights relating to non-delivery or qualifying delays.
10. Production and shipping
We accept orders for delivery in Canada and the United States, subject to the product and delivery options available for the destination. Any applicable delivery restrictions will be disclosed before purchase.
Production and shipping information applicable to your purchase will be disclosed before you place your order through the product listing, our Shipping Policy, checkout information, or an order-specific agreement.
Production time is the time needed to prepare your item before dispatch. Transit time begins after dispatch. Selecting expedited shipping does not, by itself, shorten production time or remove the need to provide required personalization information.
Delivery estimates are not guaranteed arrival dates unless we expressly agree otherwise. Please allow time for production and delivery when ordering for a birthday, holiday, anniversary, or another occasion. Mentioning an event date in an order note does not, by itself, create a guaranteed delivery commitment.
We use independent production, fulfillment, and delivery providers where appropriate. Items in the same order may arrive in separate shipments. Using these providers does not remove our responsibilities to you as the seller.
If we learn that we cannot ship within the timeframe stated for your order or otherwise required by law, we will notify you within the applicable legal timeframe. We will provide updated information, any required request for your consent to a delay, and the cancellation or refund options available to you. Where cancellation and a refund are required, we will provide them.
Describing a timeframe as an estimate does not override those requirements.
We will not charge additional shipping costs solely because we choose to split an order, unless the additional charges were disclosed and agreed to before purchase.
11. Delivery addresses, customs, and missing packages
Please provide a complete and accurate delivery address, including any required apartment, unit, or access information.
If a customer-provided address error or failure to collect a parcel creates a need for reshipping, we may ask you to pay a reasonable additional delivery charge where permitted by law. We will explain the charge before arranging reshipment.
For cross-border shipments, any customer responsibility for import duties, taxes, or brokerage charges must be disclosed as required before purchase. Charges collected at checkout will be identified there. We will not use this section to impose an undisclosed fee that applicable law does not permit.
If tracking shows an unexpected delay, a delivery problem, or a delivered parcel that you cannot locate, please contact us promptly. We may ask you to confirm the address, check reasonable delivery locations, and assist with a carrier investigation.
A carrier’s delivery scan is relevant information, but is not automatically conclusive proof that an order was properly delivered.
Responsibility for loss, damage, or non-delivery will be determined according to the circumstances and applicable law. Your mandatory rights do not depend on purchasing optional delivery protection.
12. Final-sale items and problems with an order
Our Refund Policy explains how we handle returns, corrections, replacements, and refunds.
Correctly produced personalized and made-to-order items are generally final sale. Except where applicable law provides otherwise, we do not accept change-of-mind returns or exchanges for these items because of customer-selected sizes, styles, options, or personalization that was supplied incorrectly and produced as submitted.
Return conditions for products that are neither personalized nor made to order, including any such accessories or add-ons, are governed by our Refund Policy and any conditions disclosed before purchase.
Final sale does not mean that you must accept an item that is defective, damaged, incorrect, or materially different from the accepted order.
If an item arrives with a problem, please email support@joyfilledgifts.com within 14 days of delivery, where reasonably possible. Include your order number, a description of the issue, and photographs if available.
This reporting request helps us investigate promptly. It does not eliminate rights relating to hidden defects, statutory warranties, or other claims that remain protected by law after that period.
We will review the issue and provide an appropriate correction, replacement, refund, or other remedy, taking account of your legal rights. Where the problem is our responsibility, you will not be required to pay the reasonable costs of the remedy.
Please contact us for instructions before sending an item back so it can be directed to the correct location. This request does not restrict any statutory cancellation or return procedure.
13. Refund processing and payment disputes
When a refund is due, we will process it promptly and within any timeframe required by applicable law. Refunds will ordinarily be issued to the original payment method unless another lawful arrangement is agreed to.
Any refund of taxes, shipping charges, or other amounts will be handled according to the reason for the refund and applicable law. We will not require you to accept store credit when you are entitled to a monetary refund.
Your payment provider may require additional processing time before the refund appears in your account.
Please contact us about a billing concern so we have an opportunity to investigate. Doing so does not replace or restrict your rights to contact your payment provider, dispute an unauthorized charge, or use a legally available chargeback process.
You must provide truthful information in connection with a refund or payment dispute.
14. Product care and use
Please follow the care instructions, safety information, and intended-use guidance supplied with the product or stated in its listing.
Damage caused by misuse, an accident after delivery, or care contrary to appropriate instructions may not qualify for a free replacement. However, this does not exclude a manufacturing defect, an unreasonable lack of durability, or another issue covered by applicable consumer law.
Contact us if you are unsure how to care for an item or believe that a product has developed a fault during normal use.
15. Our website content and designs
Except for customer-owned content and material belonging to other rights holders, the content of our website—including our branding, product designs, photographs, written descriptions, graphics, and layouts—is owned by Joy Filled Gifts or used with permission.
You may use the website for personal shopping and other lawful purposes. You may not reproduce our protected designs or content for commercial sale, misrepresent them as your own, or use our branding in a way that falsely suggests a connection with our business.
Buying a product does not transfer copyright in our underlying design or include editable design files, production files, or exclusive rights unless we expressly agree otherwise.
This section does not restrict lawful reviews, permitted sharing, or uses allowed by applicable intellectual-property law.
16. Reviews and publicly submitted feedback
We welcome honest feedback, including criticism.
If you choose to submit a public review, you retain ownership of your original content. You give us non-exclusive permission to reproduce and display that review, together with the public name or identifier you select, on our store and through the review services used to display it.
We may make technical formatting changes that do not alter the meaning of your review.
Reviews must not impersonate another person, disclose someone else’s private information without authorization, or contain unlawful material, threats, or unrelated spam. We may moderate content on those grounds, but not merely because a genuine review is negative.
Submitting photographs privately for an order does not make them a public review or authorize their use in advertising.
17. Acceptable website use
You must not use our website or services to commit fraud, submit knowingly false claims, introduce malicious code, gain unauthorized access, interfere with security, collect personal information unlawfully, or disrupt the website’s operation.
You must not impersonate our business, another customer, or a rights holder, or use our services to infringe another person’s rights.
We may take reasonable steps to investigate misuse, protect the website, and comply with legal obligations.
Nothing in this section prevents you from making an honest complaint, publishing a lawful review, reporting concerns to a regulator, or exercising your legal rights.
18. Shopify and other third-party services
Our online store is hosted on Shopify. Your purchase agreement is with Joy Filled Gifts, not Shopify.
Payment providers, shipping companies, and other independent services may have their own terms governing their services. Those terms do not replace our obligations to you as the seller.
Our website may contain links to external websites. We do not control independent websites or their content, and a link does not necessarily mean that we endorse them.
Any responsibility we have for selecting or using a service provider remains subject to applicable law.
19. Privacy and communications
Our Privacy Policy explains how we collect, use, disclose, and protect personal information, including information provided for personalization and order fulfillment.
An adult may provide authorized photographs, names, or other personalization information concerning a child for an order. This is different from a child placing an order or independently submitting information to us. The permissions described in Section 8 apply to those submissions.
We may send communications reasonably necessary to process and support your order, including personalization questions, payment notices, delivery updates, and responses to customer-service requests.
Marketing communications are handled according to your choices and applicable consent requirements. Agreeing to these Terms does not, by itself, authorize unlimited promotional emails or text messages.
You may unsubscribe from marketing communications using the provided method. This does not prevent necessary communications about an existing order.
Providing a gift recipient’s information for delivery or personalization does not, by itself, authorize us to subscribe that recipient to marketing.
20. Website availability and technical issues
We take reasonable steps to maintain our website, but cannot promise that it will always be available, uninterrupted, or free from technical errors.
We may temporarily suspend website functions for maintenance, security, or necessary updates. Where a technical issue affects an order, please contact us so we can investigate.
Any statement about website availability applies to the operation of the website—not to the quality of the products you purchase, our accepted order commitments, or your legal rights.
We do not sell products on an “as is” basis that removes warranties or protections which applicable law requires us to provide.
21. Responsibility and events outside our control
Our responsibility for a breach of these Terms or another legal duty is determined by applicable law.
To the extent permitted by law, we are not responsible for losses that are unrelated to a breach or other legal responsibility on our part, or that are too remote to be legally recoverable.
Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, gross negligence, death or personal injury where exclusion is prohibited, breach of mandatory privacy obligations, or any other liability that cannot lawfully be excluded or limited.
Events outside our reasonable control, such as severe weather, natural disasters, or widespread transportation disruptions, may affect performance. We will take reasonable steps to reduce the impact and communicate material changes.
Such an event does not allow us to disregard mandatory delivery, cancellation, refund, or consumer-protection requirements.
22. Account restrictions and termination
We may restrict or suspend access to an account or website feature where reasonably necessary to address fraud, a serious breach of these Terms, unlawful activity, or a security risk.
Where reasonable and legally permitted, we will explain the restriction and give you an opportunity to resolve the issue.
An account restriction does not automatically cancel an accepted order, remove a refund entitlement, or prevent you from contacting us about a purchase.
We will not restrict an account solely because a customer makes an honest complaint or exercises a legal right.
23. Governing law and resolving concerns
Subject to mandatory laws that apply to your purchase, these Terms are governed by the laws of Saskatchewan and the federal laws of Canada applicable there.
This choice of law does not deprive you of consumer protections that apply mandatorily in your province, state, or other jurisdiction.
Please contact support@joyfilledgifts.com with any concern about an order or these Terms. We will make a reasonable effort to understand the issue and resolve it fairly.
The courts of Saskatchewan have non-exclusive jurisdiction where permitted by law. This does not prevent you from bringing a claim in another court or tribunal that has jurisdiction under applicable law.
These Terms do not require mandatory arbitration, waive participation in a legally available class proceeding, or prevent a complaint to a consumer-protection authority.
24. Changes to these Terms and general provisions
We may update these Terms for future transactions. The current version will show its last-updated date.
The terms applicable when your order was placed continue to govern that order, unless a lawful change is expressly agreed to or required by law. An update will not retroactively remove an existing claim or consumer right.
Where notice or renewed consent is required for a material change, we will provide it.
If a provision is found to be unlawful or unenforceable, it will not apply to that extent. The remaining provisions continue to apply where they can operate lawfully.
A decision not to enforce a provision on one occasion does not waive the right to enforce it on another occasion.
These Terms do not cancel product guarantees, specific promises forming part of your purchase, or rights relating to representations that applicable law protects.
25. Contact information
Questions about these Terms or your order may be directed to:
Joy Filled Gifts
Email: support@joyfilledgifts.com
Please contact us for return instructions before sending a product back. The appropriate return location may depend on the product and fulfillment arrangements for your order.